1. Returns/refunds are not acceptedAll products (including green plants, seeds, soil, flowerpots, etc.) : Due to the special nature of the products, once sold, they are non-returnable and non-exchangeable.
   Personalized customized products (such as engraved flower POTS, specified plant combinations, etc.) : As they are made on demand, returns and exchanges are not accepted.
   Final clearance/discounted items: Special offer items clearly marked “non-returnable and non-exchangeable”.
2. Handling of exceptional cases
   If the goods you receive have the following problems, please contact customer service (email: deathaneity@accesseplant.com) within 24 hours after signing for receipt and provide evidence (such as photos/videos), we will negotiate a solution:
   Severe transportation damage (such as broken potted plants, complete withering of plants);
   The goods are seriously inconsistent with the order (such as sending the wrong variety or quantity).
3. Customer Notice
   Inspection suggestion: Please check the condition of the goods on the spot when signing for them. If any problems are found, please refuse to accept them and contact us immediately.
   Preserve the vouchers: Keep the original packaging, labels and problem evidence for verification.
   Solution: If it is verified to be a responsibility issue, we may offer reissuance or store points compensation (no cash refund).
4. Contact Information
   If you have any questions, please contact the customer service team through the following methods
   Email: deathaneity@accesseplant.com